I checked the ISA server logs and found this, HTTP/1.1 500 ( The request was rejected by the HTTP filter. To try downloading this attachment again, mark the…."ĪctiveSync Log file on the device (MicrosoftExchange1.txt) says, He did send me the logs.ĪctiveSync on his device is getting "Attention Required" and clicking it displays "One or more of your attachments failed to download. I asked the user to turn on the ActiveSync logging (ActiveSync program on the device: Open Menu–>Options–>Exchange Server–>Settings–>Advanced Settings–>Event logging set to "Verbose") and send me the logs (in Device WindowsActiveSync*.*). I am sure our Taiwanese users using Chinese language in mails. I suspected some kind of "language" issue here. But our foreign users complaining they can’t download attachments in any Windows Mobile devices. Now any USA user have no issues downloading attachments. But he can download attachments from Google mail setup in Pocket Outlook. But he can’t download any attachment from any Exchange mail. I did a short test and I could download any attachment from Mail. I confirmed him that we don’t block attachments in Exchange ActiveSync, by the way I am using it all the time means I am downloading Office documents on my mobile. what’s the point having a device that handles whole office documents? It’s not only me, all of my co-workers have same issue."
There was a frustrated voice came from other side of the world "Taiwan", said "I can’t download attachments on my Windows Mobile device, why are you guys blocking the attachments? This is very frustrating.
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